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Case study

Cloud telephony for Kaisa, formerly known as Freespee

Kaisa (formerly Freespee) is a global SaaS company specializing in Customer Experience solutions. Their expertise lies in developing innovative solutions that empower manufacturers and marketplaces to harness data from customer journeys across all communication channels. By simplifying the creation of personalized, automated customer experiences, the technology help businesses engage with their audiences.

Cloud telephony for Kaisa, formerly known as Freespee

Customer

Global SaaS company
Automotive and real estate
Europe

BICS solution

SIP Trunking
APIs for number automation
Unified platform

Results

Streamlined operations
Increased sales conversions
Reduced operational costs

Challenge

As Kaisa sought to expand its operations globally, it faced the challenge of establishing a local presence in each market. Previously relying on multiple local and global providers, Kaisa saw the benefits of a unified communication solution to manage high number volumes across multiple countries. They needed expert insights for entering new markets and a system that could integrate seamlessly with their existing CRM and digital platforms.

Solution

BICS stepped in as a key provider to offer SIP Trunking services, enabling inbound and outbound voice communications with call forwarding capabilities and comprehensive global coverage. Our solution includes a robust API-driven platform for number automation, which allows Kaisa to manage numbers efficiently, ordering new ones and decommissioning unused numbers to avoid wasted resources. This system not only streamlined their operations but also provided the scalability necessary to handle their high-volume requirements.