CPaaS

Redefine customer communications

Exceed your customers’ expectations in the travel, hospitality, and accommodation industry

Talk to an expert
travel hospitality A2P messaging

Increasing customer retention is key

  • arrow_down

    Customer loyalty is at an all-time low

    Customers have no issue switching brands and will shop around for the best deal.

  • customer-experience

    Customer service is more crucial than ever

    In a highly competitive market, you need to provide the best customer experience (CX) to stand out.

  • channel

    Convenience is king

    Customers expect a frictionless experience from booking to arrival, using their preferred channels of communication.

86%

of customers are willing to pay more for a great customer experience

PwC

65%

of consumers reported a negative experience when calling a travel or hospitality brand

Next Caller

72%

of travelers will choose a hotel with a high guest review score over a lower price

Expedia

61%

of customers would switch to a competitor after one bad experience

Zendesk

Radically transform your customers’ experience​ with our CPaaS platform

01.

Title

Text

Button

Get in touch

Related resources

Elevate your e-commerce customer journey with BICS MESO®
Video
Elevate your e-commerce customer journey with BICS MESO®
Watch here
Secure and fast user identification with Bancontact Payconiq Company
Case Study
Secure and fast user identification with Bancontact Payconiq Company
Read more
BICS teams with Bancontact Payconiq Company to deliver multi-factor authentication on the new Payconiq by Bancontact app
Press Release
BICS teams with Bancontact Payconiq Company to deliver multi-factor authentication on the new Payconiq by Bancontact app
Read more
Programmable communications for two-way authentication
Case Study
Programmable communications for two-way authentication
Read more

Ready to explore more solutions?

marketing cpaas customer engagement

Marketing

Radically transform your global marketing campaigns with personalization and easy integrations.

operation teams cpaas

Operations

Run operations and service fulfillment seamlessly. See your business grow and advance with coordinated and collaborative communications

CPaaS customer service

Customer service

Deliver exceptional customer service anywhere, anytime, and watch your retention rates grow.

cloud communications for workers, customers and partners

Cloud Communications

Create immediate and meaningful interactions with your customers, partners, and employees