CPaaS

Solve your last mile delivery communication challenges

Deliver a seamless customer experience from the transportation hub to customers’ doors

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CPaaS logistics and transportation

Deliver more than just packages with CPaaS

  • notification

    Timely notifications for hassle-free deliveries

    Increase delivery success rates with drop-off appointments, pre-delivery notifications, and easy rescheduling tools.

  • customer-experience

    Real time updates for seamless CX

    Keep customers informed from purchase to delivery with automated order confirmations, tracking notifications, and alerts in case of delays.

  • telco_number-masking

    Privacy and convenience are essential

    Make it easy for customers to get in touch, and enable two-way anonymous interactions through number masking.

90%

of customers would invest more with a company that stores interaction details to avoid repetition

Zendesk

86%

of customers are willing to pay more for a great customer experience

PwC

66%

of customers use three or more different channels to communicate

Microsoft

75%

of consumers in the transportation landscape want access to more self-service tools

CX Today

Optimize the delivery experience for your customers, at each stage of their journey

mobile_whatsapp_white

Connect with your clients on the channels they love

Let your customers contact you from their preferred channel to check the status of their order.

Get in touch
report_white

Increase success rates with easy conversations

Securely connect last mile drivers with customers through number masking for more successful deliveries.

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customer-expectation_white

Boost brand loyalty and attract new customers

Systematically gather feedback with automated surveys and reviews from any device to improve your services and grow your customer base.

Get in touch

Get in touch

Related resources

Transform your enterprise communications  with BICS
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Transform your enterprise communications  with BICS
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Ready to explore more solutions?

retailer CX CPaaS

Retail and e-Commerce

Increase sales and engage with your retail customers wherever they are in the world

CPaaS customer service

Customer service

Deliver exceptional customer service anywhere, anytime, and watch your retention rates grow.

cloud comms cpaas

CPaaS

Meet your customer engagement toolbox. Bring campaigns to life with multichannel communications delivered globally

operation teams cpaas

Operations

Run operations and service fulfillment seamlessly. See your business grow and advance with coordinated and collaborative communications