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CPaaS

Solve your last mile delivery communication challenges

Deliver a seamless customer experience from the transportation hub to customers’ doors

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CPaaS logistics and transportation

Deliver more than just packages with CPaaS

  • notification

    Timely notifications for hassle-free deliveries

    Increase delivery success rates with drop-off appointments, pre-delivery notifications, and easy rescheduling tools.

  • customer-experience

    Real time updates for seamless CX

    Keep customers informed from purchase to delivery with automated order confirmations, tracking notifications, and alerts in case of delays.

  • telco_number-masking

    Privacy and convenience are essential

    Make it easy for customers to get in touch, and enable two-way anonymous interactions through number masking.

90%

of customers would invest more with a company that stores interaction details to avoid repetition

Zendesk

86%

of customers are willing to pay more for a great customer experience

PwC

66%

of customers use three or more different channels to communicate

Microsoft

75%

of consumers in the transportation landscape want access to more self-service tools

CX Today

Optimize the delivery experience for your customers, at each stage of their journey

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Connect with your clients on the channels they love

Let your customers contact you from their preferred channel to check the status of their order.

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Increase success rates with easy conversations

Securely connect last mile drivers with customers through number masking for more successful deliveries.

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customer-expectation_white

Boost brand loyalty and attract new customers

Systematically gather feedback with automated surveys and reviews from any device to improve your services and grow your customer base.

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Get in touch

Related resources

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BICS 20 years
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Retail and e-Commerce
Retail and e-Commerce

With CPaaS for retail and ecommerce, increase sales and engage with your customers like never before.

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Customer service
Customer service

Your customers demand a great customer experience. Make it easy for them to get in touch from their favorite channels at any time.

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CPaaS
CPaaS

Unlock and discover the power of seamless communication with MESO, BICS CPaaS toolbox. Your key to integrated solutions. Explore now!

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Operations
Operations

Discover CPaaS for operations teams. Add a layer of security to your solutions and optimize your operations.

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