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Tech in 20 – a BICS podcast

Welcome to Tech in 20, the podcast that brings you the latest transformative news and trends in the world of technology, in less the 20 minutes. Presented by BICS, a leading tech company, this podcast will be your new favourite source of technological insights. Whether you’re a tech enthusiast, industry professional, or simply curious about the evolving tech landscape, this podcast is for you. In each episode, we unpack the complexities of current and future technological advancement to share with you how they’ll impact the future of work. Listen now: YouTube | Apple | Spotify

Tech in 20 – a BICS podcast
Episode 4

Beyond connectivity: How to enhance operator efficiency

In this episode of BICS Tech in 20, we dive into the telecommunications industry and how it has evolved over the last decade. Today, telecom operators have to face not just the challenge of changing customer and partner expectations and shrinking revenues, but also the unprecedented speed at which technology is evolving. To keep pace with telecom evolution, operators should consider partnering with organizations that understand their needs and can provide crucial support for day-to-day operations, so that operators can focus on innovating.

Join our special guest Karl Osswald, Head of Global Telco Sales Strategy & Managed Services at BICS, for an insightful conversation.

About this episode

Enhancing efficiency and growth in the evolving telecom industry

In this episode, we explore the rapidly changing telecommunications industry and the key challenges faced by operators, such as shifting customer expectations, revenue pressures, and the fast pace of technological innovation. We discuss how telecom companies can adapt by focusing on operational efficiency, outsourcing non-core services, and adopting new technologies like AI and 5G. The episode highlights strategies for overcoming legacy infrastructure challenges and combating fraud while emphasizing the importance of finding the right partners to enable growth and long-term success in the sector.

Guest speaker

Karl Osswald, Head of Global Telco Sales Strategy & Managed Services at BICS, joins us. With over 25 years of experience in the telecommunications industry, Karl shares his expert insights on tackling key challenges faced by operators and the importance of managed services for long-term growth.

Episode highlights

  • Adapting to rapid technological change

    Discover how telecom operators can manage the fast pace of technological advancements like 5G and AI, while balancing customer expectations and operational efficiency.

  • Overcoming legacy infrastructure challenges

    Explore strategies to address the costs and complexity of maintaining legacy voice networks, and how outsourcing non-core services can help operators refocus on innovation.

  • Combating fraud in telecoms

    Learn about the growing threats of fraud, such as wangiri scams and grey routes, and the critical steps operators can take to protect their networks and customers.

Interested to learn more?