MyBICS portal

Accelerate your digital transformation from a single platform

Contact us

For general inquiries to our customer care, call us on +32 2 547 51 51
or explore our escalation matrix to find out who to contact.

Access escalation list

Omnichannel support center

Experience our award-winning AI Agent support, designed to streamline ticket creation and management in your local language. Conveniently access our services through your preferred channels, including WeChat, WhatsApp and WebChat.

Access management

Easily manage your account and grant access to MyBICS to your employees. Your superuser account lets you choose what apps your team members can work with.

Reporting

Make better business decisions every day. Unlock near real time insights on your campaigns or user behavior to optimize and grow.

Financial insights

Transparent cooperation is our top priority. Track your invoices quickly and check your prepaid status.

Self-service applications

Connect BICS apps to manage them all from one place. Explore our help center, digital walkthroughs, or online training to get the best out of all the tools.

Support Center

Self-manage, monitor, and control your communications through our user-friendly ticketing portal.

Stay on track. Easy and automated trouble ticket creation tool.
Self-service. Localize faults with our troubleshooting tools. Access technical configuration and documentation as needed.
Full visibility. Find out when scheduled maintenance is planned.
Personalized UX. Select your favorite communication channel to connect with our support teams, be it WhatsApp, WeChat, or webchat. For Chinese-speaking customers, enjoy seamless interactions in your native language.

SIM for Things

Monitor the usage of your IoT devices, track their geo-location, activate or deactivate eSIMs, and develop your business strategy with valuable insights and reporting.

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MyNumbers

Order and manage your cloud numbers in real time. Become local anywhere you launch in the world.

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Cloud Connect

Securely connect your premises to data centers, bypassing the public internet. Scale as you need and increase margins with financial plans where you pay for the bandwidth you need.

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