Our Global Support Teams serve the needs of our customers 24/7
Get in touch with our Global Support Teams to get full support in case of incidents or to report any issue
BICS Service Portal
Our Online Customer Care Platform
Fast and direct interaction with our support teams
- Clear overview on the ongoing trouble tickets and their status
- Highly personalized & interactive online service
- Around the clock direct interface with our support teams
- Ability to create, track, close & re-open your tickets
In order to submit your ticket, please first login to our customer portal:
+32 2 547 51 51
USA +1 516 254 8028 Singapore +65 3158 1045
For specific Service Assurance inquiries you can access the escalation list here >
Frequently Asked Questions
How can I access the BICS Service Portal?
Login to your MyBICS account. Service Portal is under the tab 'Support' and select "Service Portal".
How can I reset MyBICS credentials?
You can reset your MyBICS password on the login page by clicking on "Forgot password" button and following the instructions received on your email.
Where can I find the Escalation Contacts?
The Escalation List with all the contacts is available for download on our Customer Care page or directly on this link.
Who is my Regional Technical Manager?
Login to your MyBICS account, and the contact information of your Regional Technical Manager can be found on the main page.
How can I update our technical contacts?
Your technical contacts can be updated via the 'Service Portal' in the 'Support' tab.
Who to contact if I have questions about Cloud Communications or Freephone services?
For Commercial questions contact your Account Manager; for provisioning use the MyNumbers portal in your MyBICS account; and for Technical support go to the "Service Portal" under the 'Support' tab in your MyBICS account.
How can I report my planned maintenance to BICS ?
If you are planning any maintenance activities which could have an impact on BICS, please report it to email@example.com.
Where can I find my invoices?
Login to your MyBICS account, click on the Service Portal icon on the right side, and then select 'Invoices'.
Who is my Account Manager?
Login to your MyBICS account, and the contact information of your Account Manager can be found on the main page.
Who manages technical changes on your interconnection with BICS?
Your Regional Technical Manager is in charge of any change in configuration on your interconnection with BICS. Please login to your account, and the contact information of your Regional Technical Manager can be found on the main page.
Who to contact regarding ongoing technical projects?
Your Regional Technical Manager is in charge of any change in configuration on your interconnection with BICS. Please login to your MyBICS account, and contact your Regional Technical Manager.
How can I access the SMART tools?
Please contact your Account Manager at BICS.
Who should I contact for errors on my Webvision Reports?
Please send a mail to MyBICS Admin