Let's be friends

Our Global Support Teams serve the needs of our customers 24/7

Get in touch with our Global Support Teams to get full support in case of incidents or to report any issue

BICS Service Portal

Our Online Customer Care Platform
Fast and direct interaction with our support teams
  • Clear overview on the ongoing trouble tickets and their status
  • Highly personalized & interactive online service
  • Around the clock direct interface with our support teams
  • Ability to create, track, close & re-open your tickets

In order to submit your ticket, please first login to our customer portal:

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Call Center

Global Number

+32 2 547 51 51

Regional Numbers

USA +1 516 254 8028 Singapore +65 3158 1045

For specific Service Assurance inquiries you can access the escalation list here >

Frequently Asked Questions

How can I get access to MyBICS?

The 'Super User' account in your company can grant you general access. If you don't know who is your 'Super User', then send a mail to MyBICS Admin

How can I access the BICS Service Portal?

Login to your MyBICS account. Service Portal is under the tab 'Support' and select "Service Portal".

What is my MyBICS login?

Your MyBICS login always starts with "op00xxxx"

How can I access the SMART tools?

Please contact your Account Manager at BICS.

How can I update our technical contacts?

Your technical contacts can be updated via the 'Service Portal' in the 'Support' tab.

Who is my Regional Technical Manager?

Login to your MyBICS account, and the contact information of your Regional Technical Manager can be found on the main page.

Where can I find the Escalation Contacts?

The Escalation List with all the contacts is available for download on our Customer Care page or directly on this link.

How can I reset the MyBICS password or what to do in case I lost my login details?

Please send a mail to MyBICS Admin

Where can I find my invoices?

Login to your MyBICS account, the Service Portal is under the tab 'Support' and then select 'Invoices'.

Who should I contact if an error occurs on my Webvisions or tools?

Please send a mail to MyBICS Admin

Who to contact if I have questions about Freephone?

For Commercial questions contact your account manager; for provisioning use the MyNumbers portal in your MyBICS account; and for Technical support go to the "Service Portal" under the 'Support' tab in your MyBICS account.

Who is my Account Manager?

Login to your MyBICS account, and the contact information of your Account Manager can be found on the main page.

Who manages the technical changes for the interconnection with BICS?

Your Regional Technical Manager is in charge of any change in configuration on your interconnection with BICS. Please login to your account, and the contact information of your Regional Technical Manager.

Who to contact regarding ongoing technical projects?

Your Regional Technical Manager is in charge of any change in configuration on your interconnection with BICS. Please login to your MyBICS account, and contact your Regional Technical Manager.

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