Stakeholder engagement for responsible supply chains
Our client is a social enterprise dedicated to providing technology solutions that help organizations tackle human rights abuses, labor issues, and environmental challenges in supply chains worldwide. Their platform enables workers and communities to report concerns while offering companies tools to monitor and enhance their supply chain practices. Key features of their platform include mobile reporting, data analysis, stakeholder engagement, and real-time monitoring. With a global footprint and a focus on emerging markets, particularly in remote locations where employee oversight is minimal, the client required reliable and integrated multi-channel digital communications, collaboration, and customer engagement.
In a nutshell
Customer
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Social enterprise providing technology solutions
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Supply chain industry
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Global
BICS solution
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Mobile reporting
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SIP Trunking
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Multi-channel communications
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Two-way communication capabilities
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Connectivity management portal
Results
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Real-time communication in hard-to-reach areas
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Optimized cost management
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Improved Quality of Service (QoS)
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Enhanced worker engagement and grievance reporting
Challenge
The customer faced the challenge of establishing global coverage for workplace hotlines and communications in remote, hard-to-reach locations worldwide. They needed multi-channel, multi-language worker hotlines for employee relations and engagement surveys, grievance reporting, and whistleblowing, which required reliable routing. Additionally, they aimed to decrease vendor lock-in risk by partnering with a reputable service provider offering an easy-to-use and easy-to-provision solution with transparent pricing.
Solution
By partnering with BICS, the customer benefited from a comprehensive solution that provided a one-stop shop for all number types, including mobile numbers, SIP Trunking, and two-way communication capabilities. Leveraging BICS’ unrivaled network coverage, which spans over 180 countries, 25 sea-cables, more than 140 points-of-presence, and all major internet exchanges, ensured seamless and reliable communication. Transparency in cost management improved organizational efficiencies and provided detailed, competitive pricing, ultimately enhancing the client’s ability to manage telecom expenses effectively.
