Secure and fast user identification with Bancontact Payconiq Company
As the market leader in electronic payments in Belgium, Bancontact Payconiq Company requires the highest levels of security and compliance with regulations. For the new version of their mobile app they needed more secure, fast, and reliable methods of authentication and transactional verification, which could also cope with the high volume of SMS during the launch phase.
In a nutshell
Customer
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Bancontact Payconiq Company
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Electronic Payments Industry
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Belgium
BICS solution
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One-time pin (OTP) delivery
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Shortcode with national and international reach
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Reliable OTP delivery across 100+ networks in Europe
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24/7 customer support
Results
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High conversion rates
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Increased customer satisfaction
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Low latency
Challenge
Bancontact Payconiq Company faced the challenge of needing a highly secure and efficient method for OTP delivery for critical transactions such as authentication. They required a solution that ensured the same latency, reliability, and service quality across Europe. Additionally, they needed to enhance security by shifting to short codes, which were not previously supported. Furthermore, they sought a local partner headquartered in Brussels to ensure improved collaboration, market knowledge, and the highest standards in data privacy.
Solution
BICS provided a comprehensive solution tailored to meet Bancontact Payconiq Company’s needs. By implementing shortcode with national and international reach, BICS increased customer trust in transactional and authentication SMS while ensuring quicker delivery. Reliable OTP delivery was ensured across more than 100 networks in Europe, catering to time-sensitive SMS needs even during high-volume periods such as the app update. Thanks to BICS’ international backbone, the customer could offer the lowest latency possible. Additionally, 24/7 customer support was provided, offering access to experts in the customers’ time zone and language, who were dedicated to the success of Bancontact Payconiq Company.
With the new Payconiq by Bancontact application, our customers get the same reliable payments but with a more user-friendly experience. Customer security is always a priority, and these processes need to be reliable and seamless. That is why we selected BICS – a proven and trusted partner in the communications space.
Bancontact Payconiq Company
Jérôme Deliège, Chief Technology Officer
