Programmable communications for two-way-authentication
Our client is a global leader in security solutions for the banking and financial sector, providing end-to-end transactional security solutions for businesses worldwide. However, the rapid growth of mobile commerce has increased the challenges of securing transactions, and authenticating end-users from around the world. With a global footprint and a focus on emerging markets, particularly in remote locations where employee oversight is minimal, the client required reliable and integrated multi-channel digital communications, collaboration, and customer engagement.
In a nutshell
Customer
-
Social enterprise providing technology solutions
-
Supply chain industry
-
Global
BICS solution
-
Mobile reporting
-
SIP Trunking
-
Multi-channel communications
-
Two-way communication capabilities
-
Connectivity management portal
Results
-
Real-time communication in hard-to-reach areas
-
Optimized cost management
-
Improved Quality of Service (QoS)
-
Enhanced worker engagement and grievance reporting
Challenge
The client faced the need for a unique solution for first-time and subsequent ID authentication with consistent reliability, latency, and service quality across all markets. They also required secure access to transactional user data across multiple channels to improve customer experience (CX) and sought to customize communications with brand names or short codes to increase customer trust in digital channels.
Solution
By leveraging BICS’ extensive capabilities, the client implemented a comprehensive solution featuring Global Two Factor Authentication (2FA) for both identity proofing and authentication of subsequent logins, adapting user authentication to risk levels. This solution included multichannel programmable communications for 2FA, with A2P messaging as the primary channel and an API providing delivery notification feedback. If the message wasn’t delivered within ten seconds, the Voice API would perform Text-To-Speech (TTS) conversion and deliver a voice call to the end-user’s phone number. The solution also allowed enterprise clients to customize their messages with brand names (alphanumeric sender IDs) or short codes, with the TTS functionality offering flexibility to choose the type of voice, language, speed, and volume appropriate for their use case.
