People’s expectations of communication tools have transformed rapidly over the last few years. Remote and hybrid work is now a basic expectation from employers. Customers want near-immediate information, 24/7. At the same time, competition is increasing, and providing a friction-free customer experience is pivotal for businesses to survive.

To thrive in this world, reliable and easy-to-use communication tools are needed. Employees, partners, and end-customers alike need advanced digital products to keep themselves connected.

Cloud-based communication makes it possible for you to provide the same level of connectivity at all times, even as your business expands, so that you can stay in touch with your customers wherever they might be.

Innovation and growth should never mean compromising on security. You need proactive strategies to shut down attacks and deter bad actors from targeting your business.

As new and more threatening forms of fraud emerge, from robocalls to artificially inflated traffic attacks, the industry requires collaborative efforts to block suspicious traffic, validate the roaming status of end-users, and explore alternative methods of verification.

Fraud prevention is especially important for Contact Center and XaaS providers: enterprise customers and digital corporations, who battle with growing pressure to keep data safe while building out global operations, increasing their reliance on the cloud, and serving more and more customers.

BICS has made conscious and consistent effort to be part of the ongoing dialogue around enterprise security, helping clients provide reliable services without interruptions due to fraud.

We uphold the GLF Code of Conduct and proudly hold memberships in organizations such as the Communications Fraud Control Association and GSMA’s Fraud & Securities Group. Additionally, we actively contribute to the collaborative efforts of the GLF and the i3 Forum by serving on their respective boards. These partnerships foster innovation and promote cross-industry cooperation in our collective mission to combat fraud.