At the end of 2014, BICS decided to devote itself even more to the growing OTT market across the Atlantic and opened their second physical location in the United States. San Francisco is now the home to one of BICS’ very important business segments; providing the much needed support to the over-the-top players and major operators which utilize BICS’ unrivalled service portfolio.
As a business, BICS has always prided itself with its strong customer relations. The strategic move to bring BICS geographically closer, within the same time zone, will result in a faster service adoption and an increase in the quality of services BICS can offer.
With a large portion of the OTT players operating out of Silicon Valley, by moving to San Francisco, BICS is now in a powerful position to target potential new business. Not only BICS is now able to improve its customer service during the implementation process, but it can also develop enhanced after-sales services, resulting in an all-round superior experience for BICS’ customers.
Another benefit of the new San Francisco office is the increased support that BICS will now get from the ground. With ears and eyes in close to the action, BICS’ fierce drive for innovation and development will be satiated with the constant exposure to the latest technological advances coming out of Silicon Valley.With the level of technical activity within the United States constantly increasing, the BICS local presence will definitely increase any communications service providers’ quality of service.
BICS’ worldwide recognition as a leader in the telecommunication industry will only be reinforced by the new San Francisco office and it will create a plethora of opportunities.
Being global by acting local means being able to identify and act upon the rapidly changing market environments. Extending BICS’ overall footprint through physical locations in other countries is therefore a priority and will further contribute to BICS’ mission of being the international wholesale provider of choice for any communication service provider worldwide now and in the future!
An article by Nicholas Nikrouyan, BICS | 10 April 2015