The BICS Report - 2018 Outlook and Drivers in Wholesale Telecom
The BICS Report offers an overview of the telecoms industry today’, highlighting the most pressing concerns and challenges, as well as identifying opportunities for innovation. Eight key focus points are examined, and supported by findings from BICS’ own network traffic and activity.
With 5G on the horizon and the Internet of Things (IoT) a present and growing force, the telecoms industry is at a significant turning point. Digital transformation is impacting businesses and industries of all shapes and sizes, with faster connectivity and higher bandwidth services providing the crucial backbone.
Traditional business models are no longer working, and without adapting to change and adopting fresh approaches, telecoms’ old guard will not succeed in the face of new competition. These competitors have arrived in the form of digital service providers (DSPs), which are capitalising on consumers’ hunger for data, and the availability of cheap mobile data plans. The changing nature of the global workforce is adding to traditional telecoms’ woes; greater mobility and businesses’ increasing reliance on OTT services are further denting voice and SMS revenues.
Despite being in the midst of a period of great change, one constant unfortunately remains: telecoms fraud. Fraud is historically one of the biggest challenges the industry has faced; instances of which are showing no signs of slowing down. Opportunistic criminals have kept step with the development of many prevention technologies, and are becoming ever more sophisticated in their method of attack. The launch and growth of voice-over-LTE (VoLTE) on a global scale, in addition to widening availability of roaming services, has exacerbated the problem and placed operators at greater risk of a hit.
However, the current telecoms ecosystem also offers opportunity in abundance. The growth of the IoT will see a deluge of connected devices flooding the market, all requiring robust, reliable connectivity. In parallel to the decline in voice and SMS service use, we’re seeing growth in cloud communications, offering significant potential for wholesalers and operators alike to tap into new markets and monetise new services.
Furthermore, the telecoms industry harbours a distinct advantage over emergent DSPs: Big Data. New revenue streams can be generated through data analytics and business intelligence offerings, with operators able to provide more personalised services and tailored bundles. This will help improve quality of experience and reduce customer churn.
The telecoms industry is undoubtedly in a time of turmoil, but it is also at an important inflection point. Forward-looking players are exploring new avenues for revenue generation, and one business strategy is uniting the industry: collaboration. Rather than battling it out with the competition, wholesalers and communications service providers (CSPs) must look to collaborate with DSPs if they want to stay relevant in this economy. This will allow the industry to face forward together and ensure the success of our vision for a connected world.
I hope you will enjoy the report!
CEO of BICS
The BICS Report - Infographic
Reach to mobile & fixed networks
km of cables
SMS / year