Customer onboarding and education are leading cause of friction
A key challenge lies in customer onboarding and education—many travelers are still new to eSIMs.
Limited support from providers and compatibility with various mobile devices also poses significant challenges for nearly half of the travel companies surveyed (46% and 44% respectively).
Successful technical solutions are easy to use and easy to understand. If customers can’t figure out how to use something, they simply won’t use it. Providers must develop clear, accessible materials explaining the benefits and usage of eSIMs to drive adoption.
24/7 global support is essential for travel-related services. Companies require responsive provider partnerships to ensure customer issues are resolved quickly, particularly in remote locations or different time zones.
As more and more modern devices become compatible with eSIMs, maintaining clear communication about device compatibility remains crucial for managing customer expectations and ensuring smooth service delivery.
Seamless integration with existing travel booking systems is vital for operational efficiency. Providers must offer robust APIs and technical support to facilitate smooth implementation.
Chaper 1 | How Travel eSIM are changing the game for global travel brands
Chapter 2 | Adoption rates show promising growth
Chapter 3 | Understanding and exceeding customer expectations
Chapter 5 | A strong appetite for new partnerships