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Have you ever thought about what your work would look like in 2027? Be ready for the future or risk falling behind. Gartner predicts that by 2020, artificial intelligence will create more jobs than it destroys. Make sure you have the latest insights on fast-moving IT and business trends such as AI and IoT, evolving workplace technologies and the ever-changing workplace landscape. At Gartner Digital Workplace Summit 2019, you will find the latest thinking for a new, more effective ways of…Find out more »
Started in 1999 as Call Center Week, it was a harebrained idea created to provide 80+ call center managers with an annual event to discuss best practices in agent training, emerging call center technology, performance metrics, quality assurance, cost reduction and other critical customer service priorities. Fast forward 20 years. While at first glance it may seem as if we are still looking at similar priorities, so much has changed in our industry. As a result, so have we! More…Find out more »
Amazon Web Services (AWS) re:Invent enters its eighth year in 2019 and has quickly become the leading global customer and partner conference for the cloud computing community. AWS will be back in Las Vegas for five action-packed days from December 2–6, offering 65,000 attendees a selection of technical content, hands-on learning, keynote announcements, a multi-venue Partner Expo, exciting evening events, and the best party at the intersection of music and technology — re:Play.Find out more »
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