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BICS escalation matrix

Services Escalation List

(All services except Capacity)

Repair

Customer Care (via Support Center)
For critical issues only call +32 2 547 51 51

1st level escalation

On Duty Escalation Manager
e-mail to level1.service.escalation@bics.com    and    call +32 2 547 51 51

2nd level escalation

Nadja Stojkovic (Head of Customer Care)
e-mail to level2.service.escalation@bics.com    and    call +32 2 547 51 51 (Escalation Manager on duty)

3rd level escalation

Yaunese Aazibou (CTO)
e-mail to level3.service.escalation@bics.com    and    call +32 2 547 51 51 (Escalation Manager on duty)

To notify BICS about planned works

Capacity Escalation List

Repair

Customer Care (via Support Center)
For critical issues only call +32 2 547 51 51

1st level escalation

On Duty Escalation Manager
e-mail to level1.capacity.escalation@bics.com    and    call + 32 2 547 51 51

2nd level escalation

Nadja Stojkovic (Head of Customer Care)
e-mail to level2.capacity.escalation@bics.com    and    call +32 2 547 51 51 (Escalation Manager on duty)

3rd level escalation

Yaunese Aazibou (CTO)
e-mail to level3.capacity.escalation@bics.com    and    call +32 2 547 51 51 (Escalation Manager on duty)

To notify BICS about planned works