BICS Escalation Matrix

How can you contact us?

Services Escalation List	(All services except Capacity)
Repair	Customer Care (via Support Center) For critical issues only call +32 2 547 51 51
1st level escalation	On Duty Escalation Manager e-mail to level1.service.escalation@bics.com and call +32 2 547 51 51
2nd level escalation	Nadja Stojkovic (Head of Customer Care) e-mail to level2.service.escalation@bics.com and call +32 2 547 51 51 (Escalation Manager on duty)
3rd level escalation	Yaunese Aazibou (CTO) e-mail to level3.service.escalation@bics.com and call +32 2 547 51 51 (Escalation Manager on duty)
To notify BICS about planned works	Send emails to report.maintenance@bics.com

Capacity Escalation List
Repair	Customer Care (via Support Center) For critical issues only call +32 2 547 51 51
1st level escalation	On Duty Escalation Manager e-mail to level1.capacity.escalation@bics.com and call + 32 2 547 51 51
2nd level escalation	Nadja Stojkovic (Head of Customer Care) e-mail to level2.capacity.escalation@bics.com and call +32 2 547 51 51 (Escalation Manager on duty)
3rd level escalation	Yaunese Aazibou (CTO) e-mail to level3.capacity.escalation@bics.com and call +32 2 547 51 51 (Escalation Manager on duty)
To notify BICS about planned works	Send emails to report.maintenance@bics.com