More and more, enterprises are choosing the cloud to meet their communications needs. In fact, the cloud services market as a whole has more than doubled in size since 2014 and is projected to reach a value of $927.51 billion by 2027. Among the primary benefits of cloud communications is the flexibility it offers to…
Being able to communicate with a brand quickly, easily, and at low cost is a key consumer requirement. This could be calling a contact center about a broken washing machine, using a website’s embedded chatbot to check the status of delivery of an item, querying a payment with your bank or (re)scheduling a flight. For…
The humble SMS is like a chameleon. It’s changed colors in recent years to fit its adapting environment and has reached a point where traffic for its application-to-person (A2P) type has skyrocketed. As global companies strive for deeper customer and employee engagement and roll out omnichannel offerings, A2P SMS has become the growth vehicle behind…
Cloud communications has evolved dramatically in recent years. The market has ballooned in size, more than doubling from a valuation made by Allied Market Research in 2014 to a staggering $555 billion in 2020. Companies around the world, and of all shapes and sizes, are moving key services and infrastructure to virtualized environments at a…
How can a company quickly and easily grow its international footprint while navigating complex telecoms regulations? How can scores of employees working remotely in different countries effectively communicate and share ideas? And how can consumers in one geography seek advice from a brand (and avoid racking up huge bills) when it’s based on the other…
The cloud, team collaboration tools, speech technologies, and the digitalisation of the customer experience are all shaking up the business environment. Enterprises and their end-users continue to demand new solutions and media, but many organisations – multi-national corporations and SMEs alike – are unsure of how best to adopt new innovations. How can enterprises maximise…
International communications should help drive global growth, not hold a business back from expansion. Whether it’s a workforce spread between multiple global offices, or clients in different regions, communication must be seamless, affordable, and scalable. Furthermore, the bring-your-own-device (BYOD) enterprise market is expected to grow to reach an estimated $318 billion in 2022, meaning communication…
We are witnessing tremendous change in the cloud communications landscape. Here are a couple of key trends that look set to accelerate in the remainder of 2018 and beyond: Collaboration platforms integrating advanced functionality Advanced functionalities like voice activation, contextual communications or big data are being utilized more and more by businesses looking to take…
The cloud has been a major driver of digital transformation, and cloud communications is a significant part of this. According to a recent survey, nearly twice as many companies reported exceptionally high revenue growth rates (20% or above) than those that do not use cloud communications. A majority of cloud communications users report that embedding…
One of the many challenges for budget-conscious CIOs is ensuring their cloud collaboration platform can keep up with the employee to whom voice, rich messaging, and messaging platforms are all second nature.
BICS is proud to announce that our Cloud Connect service, a dedicated multi-cloud connectivity solution, is now a technology partner of Amazon Web Services (AWS) and Microsoft Azure (Azure), two of the world’s major enterprise cloud service providers. Fully owned and operated by BICS and its broad community of local partners, Cloud Connect offers dedicated,…
BICS was pleased to be part of the Enterprise Connect event in Orlando, Florida, which attracted thousands of industry experts from across the world to discuss the future of business communications.