The world over, communications service providers (CSPs) are busy putting 2021 plans into action. These plans will inevitably center on two key areas. Firstly, telcos must protect and optimize their core business. Secondly, they must know how to make the most of the digitalization and virtualization shifts we saw in 2020. Here’s how operators can…
Bill Gates recently predicted that “over 50% of business travel and over 30% of days in the office” will not return. Many businesses will be aware that the changes we experienced in 2020 are not short-term. For many others, this prediction will come as a wake-up call. However, a third fewer days in the…
We couldn’t discuss the future of connectivity during our virtual event without discussing 5G. During the event, we held two sessions on the mobile operator journey to 5G, featuring BICS experts Divya Wakankar (Head of Digital Communication Solutions), Jaymy Teh (Head of Mobile IP), and Raphaël Glatt (Head of Signalling, 5G, Big Data and Roaming)….
More and more, enterprises are choosing the cloud to meet their communications needs. In fact, the cloud services market as a whole has more than doubled in size since 2014 and is projected to reach a value of $927.51 billion by 2027. Among the primary benefits of cloud communications is the flexibility it offers to…
Being able to communicate with a brand quickly, easily, and at low cost is a key consumer requirement. This could be calling a contact center about a broken washing machine, using a website’s embedded chatbot to check the status of delivery of an item, querying a payment with your bank or (re)scheduling a flight. For…
The humble SMS is like a chameleon. It’s changed colors in recent years to fit its adapting environment and has reached a point where traffic for its application-to-person (A2P) type has skyrocketed. As global companies strive for deeper customer and employee engagement and roll out omnichannel offerings, A2P SMS has become the growth vehicle behind…
Cloud communications has evolved dramatically in recent years. The market has ballooned in size, more than doubling from a valuation made by Allied Market Research in 2014 to a staggering $555 billion in 2020. Companies around the world, and of all shapes and sizes, are moving key services and infrastructure to virtualized environments at a…
How can a company quickly and easily grow its international footprint while navigating complex telecoms regulations? How can scores of employees working remotely in different countries effectively communicate and share ideas? And how can consumers in one geography seek advice from a brand (and avoid racking up huge bills) when it’s based on the other…
The cloud, team collaboration tools, speech technologies, and the digitalisation of the customer experience are all shaking up the business environment. Enterprises and their end-users continue to demand new solutions and media, but many organisations – multi-national corporations and SMEs alike – are unsure of how best to adopt new innovations. How can enterprises maximise…
International communications should help drive global growth, not hold a business back from expansion. Whether it’s a workforce spread between multiple global offices, or clients in different regions, communication must be seamless, affordable, and scalable. Furthermore, the bring-your-own-device (BYOD) enterprise market is expected to grow to reach an estimated $318 billion in 2022, meaning communication…
We are witnessing tremendous change in the cloud communications landscape. Here are a couple of key trends that look set to accelerate in the remainder of 2018 and beyond: Collaboration platforms integrating advanced functionality Advanced functionalities like voice activation, contextual communications or big data are being utilized more and more by businesses looking to take…
The cloud has been a major driver of digital transformation, and cloud communications is a significant part of this. According to a recent survey, nearly twice as many companies reported exceptionally high revenue growth rates (20% or above) than those that do not use cloud communications. A majority of cloud communications users report that embedding…