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Roaming is a huge part of the subscriber experience. Travelling the world and being able to share photos, browse the internet, call friends and family: it’s all possible because of roaming services. Operators aren’t just delivering a telco service to the masses – they’re delivering personal experiences for millions of individual subscribers. However, in the…

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Despite being hailed as a breakthrough technology, NB-IoT has yet to live up to the hype, with delayed deployments, and connections remaining in the millions, rather than the billions promised. But while there have been irrefutable setbacks, the tide is turning. And as momentum for the technology once again gathers steam, executives from Kaleido Intelligence,…

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Being able to communicate with a brand quickly, easily, and at low cost is a key consumer requirement. This could be calling a contact center about a broken washing machine, using a website’s embedded chatbot to check the status of delivery of an item, querying a payment with your bank or (re)scheduling a flight. For…