Business Intelligence and Analytics


Create competitive advantage through big data. Take a deep dive into your consumers’ preferences and increase loyalty through customised offerings based on real-time insight. Achieve 360° visibility across your network for more efficiency, timely troubleshooting and a more profitable roaming business. 

Insight to improve customer experience and profitability

Improve user experience and launch customised services with the power of insight. Gain value from user-generated data with our advanced end-to-end traffic monitoring, reporting and business intelligence tools. Increase customer intimacy and offer the optimal roaming experience through real time monitoring and 24/7 customer support.

Get a full view of the performance of your roaming traffic and get accurate, in-depth understanding of roaming usage, revenue and behavior patterns.

Analysing over 2 billion records in near-real time every day, our roaming business intelligence and analytics solution gives you competitive advantage through customisation, an enhanced customer experience, and service quality.



Check out our newwest video to see how you can leverage insights gained from a suite of business, network and subscriber intelligence reports

SMART Webvision, BICS’ integrated Quality Monitoring, Subscriber Tracking & Tracing and Business Intelligence tool for 2G, 3G and 4G built on BIG Data technology. BICS offers an innovative suite of advanced web-based tools collectively referred to as SMART Webvision ( Subscriber Monitoring and Advanced Reporting Tool) which enables BICS customers to access over one terabyte of traffic and business intelligence data in near-real time, with response times of mere seconds through a seamless web interface. With just a few mouse-clicks, SMART provides operators with an end-to-end view of their roaming business, allowing them to optimise their subscribers’ roaming experience, boost revenues from 2G/3G/4G roaming and access truly actionable business insights. read more


In order to enable growth through customized and sustainable offerings to their end-users, operators need a solution that offers them an overview of their inbound and outbound voice traffic. Voice Webvision provides operators & groups of operators a complete view of Traffic, Quality of Service, Trunk Occupancy, CLI delivery and CDR download. In addition Voice Webvision offers a fraud-prevention solution. read more