Customer Care

Get in touch with our Customer Service Teams to get full support in case of incidents or report any issue

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BICS Service Portal - Customer Care Platform

  • Clear overview on the ongoing trouble tickets and their status

  • Highly personalized & interactive online service

  • Around the clock direct interface with our support teams

  • Ability to create, track, close & re-open your tickets

In order to submit your ticket, please login first to our customer portal: 



Global Number

+32 2 547 51 51 

Regional Numbers

USA: +1 516 254 8028

Singapore: +65 3158 1045



Escalation list - Download here (PDF)

For specific Service Assurance inquiries you can access the escalation list above.
To access the Service Fulfilment escalation list you will need first to login into MyBICS portal.