Customer Care

Get in touch with our Customer Service Teams to get full support in case of incidents or report any issue



Global Number

+32 2 547 51 51 

Regional Numbers

USA: +1 516 254 8028

Singapore: +65 3158 1045

BICS Service Portal -  support ticketing tool

The portal provides an interactive environment and a more straight-forward approach for customer complaints, empowering you to easily manage your tickets in a highly personalized environment. Creating a new case via the interface will speed up the resolution process by ensuring a faster and more efficient feedback on your ongoing requests through direct interaction with our dedicated support teams.

Main Functionalities

  • Clear overview on the ongoing trouble tickets and their status
  • Highly personalized & interactive online service
  • Around the clock direct interface with our support teams
  • Ability to create, track, close & re-open your tickets

In order to submit your ticket, please login first into our customer portal: 


Escalation list - Download here (PDF)

For specific Service Assurance or Service Fulfilment inquiries you can access the respective escalation list above.
To access the Service Fulfilment escalation list you will need first to login into MyBICS portal.