Welcome to BICS Blog. Read through the latest articles and industry insights

For us at BICS, customer satisfaction has always been our highest priority. Since 2009 we have been conducting an annual survey with the Network Operator Centers of all our customers and with the help of a specialized external company.

We measure the customer satisfaction on a number of key attributes and this core initiative has helped us to define objectives and set goals to increase customer satisfaction.

We are very glad to share with you this year's results that you can see illustrated on the infographics of this post.

Michael Schachne, VP of Mobile Data at BICS, has been recently interviewed by Capacity Magazine. Michael talks to the jornalist about the development of BICS' IPX business and the gradual evolution of the operators to IP.

You can read here the interview and discover how LTE is catalysing the IPX migration of BICS customers as a natural progression of our services. (Please note that you will need to have Flash installed on your computer or mobile device to read this article)

BICS today announced that its IPX platform enabled Swisscom and South Korean operators to perform the first intercontinental 4G roaming connection over IPX, between Europe and Asia, confirming its role as a leading provider of LTE roaming solutions.

BICS selected the Djibouti Data Center (DDC) to serve as its location for a gateway hub in East Africa. BICS will leverage the Djibouti Data Center’s strategic position in East Africa as the major meeting point for undersea fiber optic cable systems connecting Europe, the Middle East, and Asia, to Africa.

In May 2013 the Infinera DTN-X platform was selected to upgrade BICS' Pan-European network, stretching across 9,000 kilometers of fiber in Europe and linking through the cable landing station in Marseille into the EIG & SEA-ME-WE 4 submarine cable systems.

BICS enabled Tango and Belgacom Mobile to successfully perform their first 4G/LTE Data Roaming session and call in Europe between Belgium and Luxemburg.

LTE roaming poses a great challenge for LTE operators. It requires a brand new roll-out of technical interconnections and commercial agreements between all mobile networks to make it work, supported by a completely new all-IP international Signalling infrastructure.