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Welcome to BICS Blog. Read through the latest articles and industry insights

BICS today announced it has enabled the first 4G video roaming call (data roaming session) made in Africa, in the presence of HRH Princess Astrid, Princess of Belgium, on an official state visit by the Belgian Economic Trade Mission to Angola.

The video call took place during the official signature ceremony of the trade mission. It was performed between the Belgium Deputy Prime Minister / Minister of Foreign Affairs, Mr Didier Reynders in Luanda, and BICS’ SVP Operations and Customer Services, Mr Johan Wouters, located in Belgium, using BICS’ LTE signalling platform.

As BICS is launching SMART Webvision, the easy-to-use roaming, monitoring, tracing and business intelligence tool, operators connected to BICS can benefit of a trial period of one week on the SS7 SMART Monitor and SMART Track and Trace during the months of October or November 2013. Interested? Let us know by sending a mail  with your contact details.

BICS announced today that it has opened three new offices – in Ghana, Kenya and South Africa to ensure a strong local presence for customers in the African region. The offices are part of a broader programme of expansion in key growth markets and will provide a critical focus for sales and support of BICS’ portfolio of services. BICS currently has offices located in Brussels, Bern, Dubai, Singapore and New York.

BICS, the strategic international wholesale partner to over 400 mobile operators worldwide, today announced the launch of FraudGuard, a fraud detection and prevention solution based on a crowdsourcing model, which drives shared experience and insights across the extensive BICS wholesale network.

Catherine Haslam, Senior Analyst Telecoms Wholesale at OVUM, has recently released a very informative article about BICS' vision of the IPX future.

The expert had an interview with Mikaël Schachne, VP Mobile Data Business at BICS. She reports about the future of IPX as the support for LTE roaming developments and as the interconnection structure of the near future.

OVUM is a provider of independent telecom market analysis (www.ovum.com).

Then you have 5 very good reasons why you should consider using RoamFast.

BICS is launching SMART Webvision, a solution for the monitoring, tracing and reporting of Roaming Traffic on SS7 Signalling. Soon the platform will support also LTE Diameter, LTE Data and GPRS Roaming Exchange network (GRX) technologies.

LTE roaming poses a huge challenge for LTE operators. To meet the national and international roaming needs of their subscribers, operators need to update their entire core networks.

They also find themselves inundated with new agreements to sign and new IP connections to setup as they seek to create a new LTE roaming infrastructure. There’s a much easier way to ensure success...

For an industry that has led, and continues to lead, some of the most important communications innovations of the modern age, telecoms has been alarmingly under-serviced when it comes to rooting out fraudulent practices.

Such practices are active on a scale of such enormity that if the losses could be prevented many operators and carriers would be stunned to see how much profitability could return to their books. It’s a battle well worth fighting.

For us at BICS, customer satisfaction has always been our highest priority. Since 2009 we have been conducting an annual survey with the Network Operator Centers of all our customers and with the help of a specialized external company.

We measure the customer satisfaction on a number of key attributes and this core initiative has helped us to define objectives and set goals to increase customer satisfaction.

We are very glad to share with you this year's results that you can see illustrated on the infographics of this post.

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