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Welcome to BICS Blog. Read through the latest articles and industry insights

The fantasy of living in an isolated island is a popular dream of many, but many of these areas are fast becoming a lot less secluded as local populations and businesses demand better connectivity, both on the island and to connect to friends and family members elsewhere in the world. Answering this call, operators are now making large investments to boost local business and provide residents with the complete range of connectivity services.

However, providing these facilities is far from easy. Many of these areas have limited fixed broadband infrastructure, due to traditionally low demand from the local population, and are often victim to hot and humid climates leading to erratic weather conditions and other geographic problems.

Africa is a unique and exciting market in the global telecoms arena with astounding growth prospects as new technology integrates with popular legacy services to create a more connected continent. With a region as large as Africa, there are many local and macro-trends that service providers need to address for their specific market. There are also a number of continent-wide developments which have been key to driving forward the communications market. Voice remains a major source of revenue for operators across the continent, yet with smartphone adoption swiftly increasing year-on-year, consumers are faced with alternative providers offering similar services through apps. In some areas, this challenge has been addressed by regulators blocking communications apps, while in other countries it has been up to the operators to meet this challenge through reduced pricing or introducing new tariffs.

A company is only as good as its staff, and that’s why at BICS we are keen to support our team by providing a working environment which is stimulating, rewarding and supportive of individual goals and promoting an exceptional work-life balance.

Our team is as diverse as our customer-base with 52 different nationalities represented in our Brussels head office and across our footprint in Europe, Asia, Africa, the Middle East and the Americas. The variety of backgrounds represented creates an inspirational atmosphere filled with new ideas from all sectors and levels. It is in BICS’ DNA to ensure the team is fully supported in their career development, listening to ideas voiced by our employees. This enables us to remain at the centre of innovation and ensures the needs of our entire customer-base are being met as feedback from our teams is routed back to decision-makers.

The dynamic MENA (Middle East and North Africa) market is one of BICS’ most successful across its whole global footprint. Enthusiastic operators throughout Gulf Cooperation Council (GCC) countries and beyond have driven growth in next generation services to better serve their subscribers. With over twelve years of experience in the Middle East, BICS has always been close to its customers, providing local expertise in the management of business relationships at commercial and technical level, including the deployment of a local NOC (network operations centre) in UAE. BICS’ regional presence has been recently extended through the implementation of PoPs (points of presence) in the region, improving service efficiency and providing customers the opportunity to connect to BICS within the region at reduced cost.

Concerns of authentication and number verification are key issues in 2016 as digital service providers look to secure their application or reduce wasted expenditure from engaging with erroneous or spam phone numbers. Innovative businesses have seized the opportunity to address the demand for digital services, resulting in a volley of applications and A2P messaging from social media platforms, through to online banking and travel. These applications have boosted the market, not only allowing players to monetise the mobile ecosystem, but also providing a better experience for end-users.

In the mobile marketplace, digital communications providers are one of the fastest growing sectors of the industry, and in this area, the US remains the global centre for innovation. To achieve this success and expand their range of services, web-based and app communications providers need to enlist the experience of traditional carrier service providers, such as BICS, as our unrivaled insight into the mobile market and our solution suites enable these digital providers with the tools to develop their business and offer a seamless customer experience to their end users.

The APAC market has always been dynamic, and this year is proving to be no different. At BICS, we are currently seeing market growth from two (arguably three) main areas revolutionising the industry within this region: MVNOs, VoLTE and international VoLTE.

BICS is expanding rapidly and we are looking for driven individuals to join the team at our offices around the world. By the end of this year, we aim to hire over 90 new employees covering all major international telecoms markets at a range of levels and for a variety of functions, representing an increase of about 20% in our number of employees.

The thriving European telecoms market has been a hotbed of innovation and regulation-driven change in recent years, but how have these played out?

1) The EU parliament’s decisions on the reduction of roaming charges has done little to hamper the growth of the telecoms market, despite the increasing pressure on operators.

Since the opening of the BICS San Francisco office at the end of 2014, BICS’ position in the US market has increased substantially. With the space for providing innovative solutions to internet-based communications providers proving to be key to fueling future growth.

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